FAQ

What is the delivery time?

It depends where you live in the world! We sent everything from our HQ based in Germany.

  • Our orders will usually arrive between 1-3 business days (Germany).
  • In other countries (EU) it will take about 3-5 business days after you received your confirmation and the order is payed via Paypal.
  • For countries outside EU it will take 6-8 business days.
  • In some extreme cases it can take up to a month outside the EU.

 

What are the shipping costs?

This also depends where you live in the world! We use DHL shipping to sent all the packages.

 Shipping cost

 

 

Which payment options do you have?

 At AEY Catcher we have different payment options.

  • Amazon payments
  • American Express
  • Apple Pay
  • MasterCard
  • PayPal
  • Visa

 

I can’t track my order, why?

The tracking from DHL is not working these days. But it will arrive soon.

 

I didn’t received my package, what’s happening?

That’s bad to hear, but no worries check these points first!

  • Check the question above about delivery time, maybe it takes a little longer than you think!
  • Check if the address is correct where the package is shipped to.
  • Still having a problem? Contact us for support at Info@aey-catcher.com

 

Do you have an affiliate program or wholesale program?

Yes we have! We like to work with other passionate people!

 Hopefully you have found what you were looking for!

If this is not the case? Don't worry you can also contact us with live chat Messenger, that is the button in the bottom right corner of our website. Or sent us an email at: Info@aey-catcher.com